Substance / THE LOUNGE Website Accessibility
This website was designed and programmed to be conformant with Level A and Level AA of the Web Content Accessibility Guidelines version 2.2 (WCAG 2.2).
Additionally, The entire site was tested using WAVE Web Accessibility Evaluation Tool, created by WebAIM.org, a third party authority in web accessibility. The site is tested periodically to ensure any added or edited content conforms with the latest accessibility guidelines, as reported by the WAVE tool.
Please note that our efforts are ongoing. If, at any time, you have specific questions or concerns about accessibility of any specific page on https://dining.courtyardsapporo.com/, or any of our other destination websites, please contact us at cy.ctscy.ays@courtyard.com. Should you find an accessibility issue, please specify the exact webpage and content concern in your email. We will make all reasonable efforts to ensure the page is accessible for your needs.
Accessibility
Accessibility Statement for Substance / THE LOUNGE
Date: 2/27/2026 This is an accessibility statement from Substance / THE LOUNGEMeasures to support accessibility
Substance / THE LOUNGE takes the following measures to ensure accessibility of Substance / THE LOUNGE:- Employ formal accessibility quality assurance methods.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Substance / THE LOUNGE is fully conformant with WCAG 2.2 Level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.Feedback
We welcome your feedback on the accessibility of Substance / THE LOUNGE. Please let us know if you encounter accessibility barriers on Substance / THE LOUNGE:- Phone: +81-11-206-0039
- Business Address: 札幌市中央区南10条西1丁目1-57, 北海道, 日本 064-0810
Compatibility with browsers and assistive technology
Substance / THE LOUNGE is designed to be compatible with the following assistive technologies:- Firefox – view additional accessibility features here
- Chrome – view additional Google accessibility features here
- Internet Explorer – view additional ease of access options here
- Microsoft Edge – view additional accessibility features here
- Safari – view Apple accessibility features here
- Older web browsers: Content may not function correctly on older versions of web browsers that lack support for modern web standards, HTML5 features, or CSS3 properties. Examples: Internet Explorer 6-8, and versions of Firefox, Safari, or Chrome no longer supported by the creators (typically up to two previous versions).
- Non-standard browser configurations: Uncommon browser configurations, such as highly customized settings, extensions, or experimental features, may conflict with certain web content or accessibility tools.
Technical specifications
Accessibility of Substance / THE LOUNGE relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:- HTML
- CSS
- JavaScript
Limitations and alternatives
Despite our best efforts to ensure accessibility of Substance / THE LOUNGE, there may be some limitations based on third party entities that are providing data into the site. Please contact us if you observe an issue.Assessment approach
This website was assessed for accessibility by the following approaches:- Self-evaluation at site launch
- External evaluation: a recurring automated check via API providing tests for WCAG 2.2 specifications. Ongoing testing was conducted on: 02/27/2026